Today was my second day of installing Level Platforms Managed Workplace. One of the issues with using this type of technology is that you need to do a work around to get past the built in firewall on XP SP2. I will know tomorrow if all the client machines get the GPO update and allow the Managed Workplace to get the system information.This will be the most dificult install of all. Our own network has 4 different IP networks. Two of those four are via vpn tunnels. We also have two different domains. Altogether we have about 100 devices.
When I got in this morning I noticed that only one of the four IP networks had been updated in the System Console. I called Level Platforms and they were helping me fix the problem asap. Turns out that one of our device names was longer than the field length in the database. You would think that they would have thought of that long ago. But the issue was resolved quickly.
One of the things that their product needs is a little bit better handling of errors. First, it needs to be more intuitive. Second, you should be able to assign techs in escellation. If one is unavailable, it automatically goes to the next. n-able does a good job of this.
